CSR, dispatch, provider contracts, and call center leadership roles
MJM Innovations, a Transit Technologies company, is hiring for Phoenix-based roles supporting ADA Paratransit, RideChoice, reservations, dispatch, and provider operations.
Openings
4 Current Roles
Schedule
Full-Time
Location
Phoenix, AZ
Experience with paratransit, dispatch, RideCo, provider networks, or frontline team leadership is valuable across these openings.
This isn't just a call center job. It's the front line of mobility, independence, and dignity for the riders who count on us most.
Who We're Looking For
If you've worked in paratransit dispatch, provider networks, contracts, reservations, or frontline operations leadership, one of these Phoenix openings may fit your experience.
Dispatch, call center, reservations, or transportation operations experience
Knowledge of ADA Paratransit, RideChoice, or demand-response service standards
Provider recruitment, contract administration, or vendor performance management experience
Frontline team leadership, coaching, KPI review, or escalation support experience
Comfort working in RideCo or similar transportation operations tools
Clear communication, strong follow-through, and calm judgment in fast-moving operations
Role Paths
These openings span customer service, dispatch operations, provider recruitment and contracts, and call center leadership.
Customer Service Representative - English and Spanish Speaking
Paratransit Dispatcher
Provider Recruiter/Contracts Administrator
Call Center/Reservation Supervisor
The riders we serve include seniors, veterans, people with disabilities, and individuals navigating medical, work, and daily-living trips. A clear voice on the other end of the line can be the difference between making it to dialysis, a job, a doctor, or simply across town. Your work directly supports their independence.
From call to completed trip
A rider, caregiver, or agency partner reaches the Phoenix operations team for support.
The first job is calm listening: confirm the need, clarify constraints, and make the rider feel seen.
10K+
Trips Supported Monthly
24/7
Operations Center
100%
Mission-Driven Work
What Makes This Different
If you're tired of unpredictable schedules, faceless work, and apps that change the rules every week — this role offers something most hourly jobs can't.
Set shifts. Real breaks. No surge pricing, no last-minute changes pushed to your phone at 5am.
We invest in you from day one — full onboarding, ongoing coaching, and a clear path to advance into operations, dispatch, or QA roles.
Every shift, you help a real person get to a real place — a clinic, a job, a family member. You'll know exactly why your work counts.
Modern Mobility Center near downtown
Full onboarding — no transit experience required
Work that actually changes someone's day
Pay & Benefits
Each opening has its own posted pay range, plus the full benefits package you'd expect from an established employer — not a gig platform.
Each ADP listing includes its own posted compensation
Comprehensive health coverage
Plus supplemental options
Save for what's next
Vacation, floating holiday, and annual paid Volunteer Day
Confidential support when life gets heavy
Current Phoenix Openings
MJM is hiring for customer service, dispatch, provider recruitment and contracts, and call center leadership roles that support accessible transit operations.
Phoenix, AZ · Trip reservations, passenger records, and rider support
$18.00 - $20.55 hourly
Support eligible passengers by taking trip reservations, updating passenger records, and helping riders understand how to use the service.
Phoenix, AZ · Daily ride schedules, provider coordination, and route performance
$21.00 - $24.88 hourly
Keep daily paratransit service moving by managing ride schedules, coordinating with providers, and resolving real-time service issues.
Phoenix, AZ · RideChoice and ADA Paratransit provider recruitment and contracts
$100,000 - $120,000 annually
Build and support the provider network by recruiting RideChoice and ADA Paratransit overflow providers, monitoring performance, and managing contract details.
Phoenix, AZ · Call center and dispatcher team leadership
$60,000 - $81,000 annually
Lead the reservations and call center team, support escalations, coach frontline staff, and use performance data to improve service.
Questions?
Send a quick note about the Phoenix openings, schedules, qualifications, or the application process. Your question will go to MJM recruiting.
Sends to recruitingphx@mjminnovations.com
Review the current MJM openings and choose the ADP listing that fits your experience.
4 Phoenix openings are currently linked through ADP.
