Administrative Brokerage Services · Arizona, USA
Accessible transportation, managed right in the Valley.
MJM Innovations operates the Phoenix Mobility Center as administrative broker for Valley Metro's ADA paratransit and specialized transit programs — handling reservations, scheduling, customer service, and provider network management for riders across the region. Headquartered in Baltimore, invested in Phoenix.
What We Do
Brokerage operations for accessible transit.
From first call to final drop-off, our Phoenix team manages the operational backbone of demand-response transportation.
Call Center Operations
High-volume contact center handling reservations, trip changes, cancellations, and customer support for riders who depend on specialized transit services every day.
Reservations & Scheduling
Trip booking, standing orders, and same-day scheduling coordination that keeps ADA paratransit service running on time across the metro area.
Provider Network Management
Recruiting, contracting, configuring, and coordinating a network of transportation providers — from local operators to integrated national platforms.
Quality & Compliance Support
Performance monitoring, complaint resolution, and reporting that supports ADA compliance and accountable service delivery for our agency partners.
Start Here
How can we help you today?
Job Seekers
Customer service, dispatch, scheduling, and leadership roles at the Phoenix Mobility Center. Meaningful work helping riders get where they need to go.
Explore CareersTransportation Providers
Join our provider network. We partner with local operators and national platforms to deliver ADA paratransit and specialized transit trips.
Become a ProviderCurrent Providers
Access the provider portal for operational reporting, plus Procredex for credentialing and compliance management.
Provider PortalTransit Agencies
Explore how MJM's brokerage administration, call center operations, and provider network management can support your agency's mobility programs.
Partner With MJMOur Commitment to Phoenix
A national company with a local mission.
Every trip we coordinate connects someone to work, medical care, family, or community. That responsibility drives how we hire, how we partner, and how we operate.
Locally operated
Our team lives and works in the Valley. Reservations, scheduling, dispatch coordination, and provider management all happen at the Phoenix Mobility Center.
Built around accessibility
We support riders with physical, cognitive, emotional, and mental health challenges — because reliable transportation is the difference between isolation and independence.
Backed by experience
MJM Innovations, a Transit Technologies company headquartered in Baltimore, brings decades of paratransit brokerage and program administration experience to Arizona.