A call center agent wearing a headset smiles while helping a rider over the phone

Now Hiring · 3 Phoenix Openings

Help keep essential rides moving across Phoenix.

MJM Innovations, a Transit Technologies company, is hiring for Phoenix-based roles supporting ADA Paratransit, RideChoice, reservations, dispatch, and provider operations at the Phoenix Mobility Center.

Openings

3 Current Roles

Schedule

Full-Time

Location

Phoenix, AZ

View Open Roles Learn More

Paratransit DispatchProvider RecruitmentContracts AdministrationCall Center LeadershipReservations SupportADA Paratransit Operations

This isn't just a call center job. It's the front line of mobility, independence, and dignity for the riders who count on us most.

Who We're Looking For

Operators, recruiters, contract administrators, and team leaders who keep service reliable.

If you've worked in paratransit dispatch, provider networks, contracts, reservations, or frontline operations leadership, one of these Phoenix openings may fit your experience.

Dispatch, call center, reservations, or transportation operations experience

Knowledge of ADA Paratransit, RideChoice, or demand-response service standards

Provider recruitment, contract administration, or vendor performance management experience

Frontline team leadership, coaching, KPI review, or escalation support experience

Comfort working in RideCo or similar transportation operations tools

Clear communication, strong follow-through, and calm judgment in fast-moving operations

Why It Matters

Behind every call is someone who depends on us.

The riders we serve include seniors, veterans, people with disabilities, and individuals navigating medical, work, and daily-living trips. A clear voice on the other end of the line can be the difference between making it to dialysis, a job, a doctor, or simply across town. Your work directly supports their independence.

From call to completed trip

Call received

A rider, caregiver, or agency partner reaches the Phoenix operations team for support.

The first job is calm listening: confirm the need, clarify constraints, and make the rider feel seen.

10K+

Trips Supported Monthly

24/7

Operations Center

100%

Mission-Driven Work

vs. retail / gig / warehouse

What Makes This Different

Not another retail shift. Not another gig app.

If you're tired of unpredictable schedules, faceless work, and apps that change the rules every week — this role offers something most hourly jobs can't.

A Schedule You Can Plan a Life Around

Set shifts. Real breaks. No surge pricing, no last-minute changes pushed to your phone at 5am.

Paid, Real Training

We invest in you from day one — full onboarding, ongoing coaching, and a clear path to advance into operations, dispatch, or QA roles.

Work That Visibly Matters

Every shift, you help a real person get to a real place — a clinic, a job, a family member. You'll know exactly why your work counts.

On-Site, Phoenix

Modern Mobility Center near downtown

Paid Training

Full onboarding — no transit experience required

Mission-Driven Team

Work that actually changes someone's day

Pay & Benefits

Real pay. Real benefits. Real time off.

Each opening has its own posted pay range, plus the full benefits package you'd expect from an established employer — not a gig platform.

Role-Specific Pay Ranges

Each ADP listing includes its own posted compensation

Medical, Dental & Vision

Comprehensive health coverage

Company-Paid Life Insurance

Plus supplemental options

401(k) Plan

Save for what's next

Paid Time Off

Vacation, floating holiday, and annual paid Volunteer Day

Employee Assistance Program

Confidential support when life gets heavy

Current Phoenix Openings

Choose the MJM role that matches your next step.

These Phoenix positions are pulled directly from MJM's ADP career center and update as postings open or close.

MJM customer service team members working in an operations office

Req 1171

Provider Recruiter/Contracts Administrator

Phoenix, AZFull TimePosted Jul 24, 2026

$100,000 - $120,000 annually

MJM Innovations is seeking a Provider Recruitment & Contracts Manager to build, manage, and strengthen our network of specialized transit services and ADA Paratransit transportation providers.

Recruit, evaluate, and onboard specialized transit services and ADA Paratransit transportation providers
Develop relationships with transportation operators and vendor partners
Ensure adequate provider coverage to support service demand across all operating hours

View and Apply

Req 1154

Call Center/Reservation Manager

Phoenix, AZFull TimePosted Jun 12, 2026

$98,000 - $108,000 annually

MJM Innovations is seeking a highly motivated and experienced Reservations, Quality Assurance, and Training Manager to lead and oversee the operations of the Administrative Brokerage Service Program for the local transit program. This role is pivotal in...

View and Apply

Req 1013

Customer Service Representative - English and Spanish Speaking

Phoenix, AZFull TimePosted Jun 11, 2026

$18.00 - $20.55 hourly

MJM Innovations, a Transit Technologies company, a leading transit technology firm, is seeking a Customer Service Representative to join our growing team. Our Paratransit services provide essential transportation, and our mission is to improve quality of...

MJM Innovations, a Transit Technologies company, a leading transit technology firm, is seeking a Customer Service Representative to join our...
Provide system information for current and new passengers as well as for potential passengers on accessing the transportation service and using it
effectively.

View and Apply

Questions?

Ask MJM recruiting directly.

Send a quick note about the Phoenix openings, schedules, qualifications, or the application process. Your question will go to MJM recruiting.

Sends to recruitingphx@mjminnovations.com

Ready to help move Phoenix forward?

Review the current MJM openings and choose the ADP listing that fits your experience.

View Open Roles

3 Phoenix openings are currently listed through ADP.