For Transit Agencies
Brokerage operations you can hold accountable.
MJM Innovations administers demand-response and ADA paratransit programs for public transit agencies — combining local operations teams, disciplined processes, and modern technology partners. We are ready to put that experience to work for agencies across Arizona.
Capabilities
Full-service program administration.
Call Center & Customer Service
High-volume contact center operations for reservations, trip changes, rider support, and complaint intake — staffed, trained, and managed end to end.
Reservations & Scheduling Coordination
Trip booking, standing order management, and scheduling coordination for ADA paratransit and demand-response programs.
Provider Network Management
Provider recruitment, contracting, configuration, and day-to-day coordination — including integrated TNC and driver-network partners.
Credentialing & Compliance
Structured provider credentialing and compliance management, supported by the Procredex platform, that keeps documentation current and auditable.
Quality Assurance & Reporting
Performance monitoring, customer assistance form processing, and operational reporting that give agencies visibility into service delivery.
Program Transitions
Experienced hands for technology platform migrations, program launches, and in-housing transitions — planned and executed with service continuity in mind.
Why MJM
Proven in the Valley, built for Arizona.
Program administration is an operations discipline. Our Phoenix team runs it every day — at scale, under contract, and accountable to a public agency.
Administrative broker for Valley Metro
MJM operates the Phoenix Mobility Center under contract with Valley Metro, managing call center operations, reservations, scheduling, and provider coordination for the region's ADA paratransit and specialized transit programs.
Complex program operations
Our Phoenix team has led major scheduling platform transitions, launched and brought programs in-house, configured multi-provider networks including integrated national platforms, and manages thousands of rider contacts daily.
A Transit Technologies company
MJM Innovations is part of the Transit Technologies family, headquartered in Baltimore with decades of experience administering paratransit and specialized transportation programs for public agencies.
Start a Conversation
Let's talk about your mobility program.
Whether you are evaluating brokerage models, planning a technology transition, or expanding demand-response service, our team is glad to share what we have learned operating in the Valley.